Key points at a glance

  • Customers behind on their bills should contact We Energies right away for help.
  • The Wisconsin residential disconnection moratorium expires April 15.
  • Customers on an active payment plan are not at risk of disconnection.

MILWAUKEE — We Energies is urging customers who are behind on their energy bills to reach out as soon as possible to avoid disconnection. The state’s residential disconnection moratorium expires April 15.

Customers who establish and maintain a payment plan are not at risk of disconnection.

We Energies works with customers year-round to offer payment plans and help with energy assistance.

Disconnection is always a last resort

We Energies wants customers to know the steps they are taking to keep bills as low as possible while also preparing for the demands of today and tomorrow. The company is prioritizing efficiency in everything it does. It is protecting customers by making sure data centers pay their fair share. The company provides customer assistance programs for those in need.

Customers who need help managing their energy bills are encouraged to contact We Energies. The company offers budget billing for predictable monthly payments and energy assistance programs that help lower-income households manage costs.

Customers behind on their bills can go to we-energies.com or use the We Energies app to set up payment arrangements and connect with financial and energy assistance options. They can also call 800-842-4565.

Beware of scammers

Unfortunately, scammers often try to take advantage of the end of the moratorium.

Scammers will often pretend to be from We Energies. They may even manipulate caller ID to display “We Energies” or use a recording that sounds like it’s from the company.

Scammers will threaten to turn off customers’ energy in a short amount of time and demand immediate payment — often with a prepaid debit card, third-party digital payment app like Zelle or Venmo, or unusual payment method such as bitcoin.

These are all warning signs. If customers are ever in doubt about a phone call, they should hang up and call We Energies.

Additional scam safety tips

Simple ways to manage costs

We Energies encourages customers to manage their energy use all year long. Go to the We Energies website for a checklist and more ways to save.