We Energies is sharing signs of a scam with customers in support of the Federal Trade Commission’s annual National Consumer Protection Week, March 3-9.

We Energies has already received over 200 scam reports in the early months of 2024. Unfortunately, some customers fell prey to the crooks.

Watch for sneaky utility scam artists posing as We Energies. They’ll come at you from all angles — texts, calls, visits and emails — demanding payment and scaring you with threats of cutting off your service over a supposed unpaid bill.

In a recent scam, customers using search engines to look up the company website and phone number clicked on fraudulent websites that seemed legitimate. These sites are often paid links at the top of a search engine that trick customers into clicking and making a payment.

Customers who suspect they have been contacted by a scammer should alert We Energies and law enforcement.

Know the signs to avoid being scammed:

  • Protect personal information: Never provide personal or account information, including your date of birth, to anyone who initiates contact with you, claiming to be a We Energies representative. Our representatives may ask you to confirm this information if you contact us first, but they will never initiate contact with you asking for the information.
  • Take your time: If a request for payment is unexpected or seems suspicious, end the conversation and contact We Energies through our website (we-energies.com) or app, or the phone number listed on your bill.
  • Only make payments through the payment options listed on the We Energies website: Remember We Energies will never ask you to make a payment through methods like a prepaid debit card, gift card, cryptocurrency or third-party digital payment mobile application.

More tips to avoid utility scams