Key points at a glance
- We Energies has restored service to all customers able to receive it.
- Floodwaters have receded, allowing crews to access equipment that was submerged.
- Crews are working one-on-one with customers on the remaining work.
We Energies crews have reconnected natural gas service to most Fox Valley homes and businesses affected by April’s historic flooding.
We Energies has restored natural gas to nearly 2,000 customers, which includes all customers who are currently able to receive service.
Significant flood damage continues to affect homes in the hardest-hit areas of Fremont, New London and Shiocton. We Energies crews are working one-on-one with customers in these areas to restore their natural gas service as soon as flooding repairs are completed at their homes.
As floodwaters have receded, We Energies field workers and utility crews across Wisconsin have worked quickly and safely to inspect equipment, rebuild meters and relight natural gas appliances for customers.
Reconnection steps for customers affected by flooding
To have natural gas service restored, customers still impacted by recent flooding need to complete the following steps:
- Have someone over the age of 18 who can provide access to their home or business. This allows We Energies to safely restore service and relight pilot lights.
- Have natural gas appliances exposed to floodwater inspected by a qualified HVAC contractor to verify they are safe to use. We Energies can restore service at a customer’s meter while they wait for an appliance inspection.
We Energies has a video detailing the reconnection process on its social media channels.
If a customer was not available to have service reconnected, We Energies left a card at their door. The card has instructions on contacting the company so a crew can be dispatched to restore natural gas service to them when they are able to receive it.
We Energies thanks its customers for their patience as it works to complete its restoration work as quickly and safely as possible.