With severe weather in the forecast, We Energies is taking steps to be able to respond quickly and safely if power outages occur.
The company is updating staffing plans to have extra field and contract crews available. Workers are also checking inventory of items such as poles, transformers and other equipment, and moving items to locations if need be.
Steps customers can take
Customers can help We Energies get a jump on power restoration by reporting outages. Customers have several ways to report outages.
- The free We Energies mobile app
- Online at we-energies.com/OutageManagement
- Call 800-662-4797 and follow the automated prompts
For the fastest service, customers should have their account number ready or provide the phone number associated with their account.
Prepare for the storm
Customers should make sure any loose items in their yard or deck are put away or securely tied down. Customers are also encouraged to build an emergency kit that includes blankets, batteries, a flashlight and a battery-powered phone charger. More tips are available at our website: we-energies.com/services/outages-safety
If customers come across a downed line, they should always assume it is energized. Customers should stay at least 25 feet away from the line and contact We Energies or local law enforcement as soon as possible.